Terms of service

1. Accounts

• Clients must be 16 or over. Coaches must be 18 or over and use AbanteOS for their business, not as consumers.
• Keep your login safe. You’re responsible for what happens in your account.
• Coaches are responsible for anyone they invite to their team.

2. Plans and payment (coaches)

• New coaches get a 30-day free trial. After that, the plan you choose is billed monthly or yearly in advance through Stripe, at the prices on our home page.
• We are not VAT registered, so no VAT is added. We'll tell you before that changes.
• Founding-coach prices stay the same for as long as that plan stays active. Other prices may change with at least 30 days’ notice.
• Cancel any time. Your plan runs to the end of the period you’ve paid for; we don’t refund part periods unless the law requires it.
• If a payment fails, we may limit the account until it’s paid.

3. Client payments

Coaches who connect Stripe sell their own services to their clients; the coach, not AbanteOS, is the seller and handles refunds, tax and disputes. Stripe’s own terms apply. AbanteOS takes no cut of these payments.

4. Coaching and health

AbanteOS is software. Coaching, programmes and advice come from your coach, not from us, and are not medical advice. Check with a doctor before starting a new exercise or nutrition plan, especially if you have a medical condition, injury or are pregnant. Stop and seek help if something feels wrong.

5. Fair use

Don’t use AbanteOS to:

• break the law, or send spam or email without the consent the law requires;
• upload content you don’t have the right to share, or that is harmful;
• harass anyone, or access accounts or data that aren’t yours;
• disrupt, overload, copy or reverse-engineer the service.

We may suspend or close accounts that do, with notice where reasonable.

6. Your content

You own what you add. You let us store, copy and show it only to run AbanteOS for you and the people you share it with. We own AbanteOS itself, including its software and design.

7. The service

We work to keep AbanteOS available and safe, but can’t promise it will never be interrupted. We may improve or change features; we’ll give notice before removing something important to paid plans. Keep your own copies of important data (Settings › Data export).

8. Liability

• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or anything else the law doesn’t allow us to limit. Clients using AbanteOS as consumers keep all their legal rights.
• For coaches, we aren’t liable for lost profits, revenue, business or data, or for indirect losses. Our total liability in any 12 months is limited to the fees you paid us in that period.

9. Ending

You can delete your account any time in Settings › Delete account. It is deleted 14 days later, with its data, except records the law requires us to keep. Coaches should download what they need first.

10. Law and contact

These terms are governed by the laws of England and Wales, and its courts deal with disputes. If you’re a consumer living elsewhere in the UK, you can also use your local courts. We may update these terms; we’ll tell you about important changes before they apply. Questions: info@abanteperformance.com

Data Processing Agreement (coaches)

This forms part of these terms between the coach (controller) and Abante Performance & Fitness Ltd (processor), as required by Article 28 of the UK GDPR. Where it conflicts with the terms above about personal data, this agreement wins.

What we process

• Subject and purpose: hosting and running AbanteOS so you can coach, communicate with, bill and email your clients and leads.
• Duration: while you use AbanteOS, then until deletion as set out below.
• People: your clients, leads and email contacts, and your team.
• Data: contact details; training, results, nutrition, habits and progress; form and check-in answers; photos, messages and files; bookings; invoices and payments; email engagement. This includes health data (special category).

What we do

• Process the data only on your documented instructions: these terms and how you use AbanteOS. We tell you if we think an instruction breaks the law.
• Make sure everyone with access is bound to confidentiality.
• Keep it secure (UK GDPR Article 32): encryption in transit, per-account access rules in the database, an EU-hosted database, least-privilege access and backups.
• Use only the sub-processors listed in our privacy policy, each under a contract with equivalent protections. You authorise these generally. We update the list and email you at least 30 days before adding one; if you object and we can’t resolve it, you can end your plan.
• Transfer data outside the UK only with safeguards the UK GDPR allows (adequacy regulations, the IDTA or the UK Addendum).
• Help you answer your clients’ rights requests (AbanteOS has export and delete tools), and help with security, breach notices and impact assessments.
• Tell you without undue delay, and aim for within 48 hours, after we learn of a breach.
• Delete your data when your account is deleted (14 days after you ask), unless the law requires us to keep it. Backups roll off soon after. Download it first if you want a copy.
• Give you the information you reasonably need to show compliance, and allow reasonable audits on notice, at your cost.

What you do

• Have a lawful basis for the data you add. AbanteOS asks your clients for explicit consent to health data and tells you if they say no or withdraw; don’t add health information for a client without it.
• Tell your clients how you use their data, and that you use AbanteOS.
• Only email people who have agreed to it, where the law requires consent.
• Keep the data accurate and only add what you need.