Moving your patients from Zanda to AbanteOS

Bring your Zanda (formerly Power Diary) clients and appointments across from Zanda's Data Export.

Last checked: 24 October 2026

You move your own patients, so you decide what comes across and when. Nothing is saved until you’ve checked every row, nothing is sent to your patients, and you can undo your latest import if something looks wrong.

What you can bring

Your patient list: full name, email, mobile, Zanda client number and when they were added. Date of birth goes into each patient's notes, labelled.
Your appointments, past and upcoming: who (by client number), which diary (practitioner), when it starts and ends, and the appointment notes.

1. Get your data out of Zanda

Export your clients and appointments

Sign in to Zanda as a user with the Allow Data Export permission and access to all client profiles (otherwise you only get the clients assigned to you).
Go to Tools, then Data Export.
Choose All Data (this includes inactive clients and practitioners), tick Clients and Appointments, and click Export.
Come back to the Data Export page later: it can take from a few minutes to a couple of hours. When it's ready, download the ZIP from the Download List at the bottom of the page and unzip it.
Inside you'll find Clients.csv (your patients) and Client Appointments.csv (your appointments).

Zanda keeps the download for 72 hours, so import within three days or export again.

These steps are based on Zanda’s public help pages at the time of writing (last checked 24 October 2026). If something looks different, check their help centre or ask their support for the latest steps.

2. Import your patients

Sign in to AbanteOS, open Patients and click Move clients over.
On “Clients from a file”, choose Zanda in “From”, then click Choose file and pick your Clients.csv file (from the Data Export ZIP). Up to 2,000 patients at a time.
Check the columns. We recognise Zanda’s columns and match them for you; change any that are wrong and leave the ones you don’t need on Skip.
Check every row. Each one shows as Ready, Invalid (for example an email that isn’t valid) or Duplicate (the same email or Zanda client number twice, or someone who’s already your patient). Nothing is saved yet, and Download error report gives you the list with the reasons.
Untick “Make invite links” if your patients won’t use the app yet, then click Import. Nothing is emailed to anyone.

3. Import your appointments

Open the Appointments tab in Move clients over, choose Zanda and pick your Client Appointments.csv file (from the same ZIP) (up to 5,000 appointments at a time).
Check the columns and the date order: day/month/year for UK and Australian accounts, month/day/year for US ones.
Choose who each practitioner in the file is on your team, or “Don’t import”.
Check every row: Ready, Can’t import (for example no patient with that Zanda client number or email), Duplicate (already imported) or Skipped (it clashes with another appointment for that practitioner). The summary shows how many are upcoming, past, cancelled and did not arrive.
Click Import. Past appointments keep whether the patient arrived, did not arrive or cancelled; upcoming ones go into the diary as booked.

Good to know for Zanda:

Import Clients.csv first (Patients from a file, “From” Zanda), then Client Appointments.csv (the Appointments tab, “From” Zanda). Appointments are matched to patients by Zanda client number.
The client number is kept as the ID from your old system, so importing the same file again won't add anyone twice.
Each appointment's Diary is the practitioner: choose who each Zanda diary is on your team, or “Don't import”.
Zanda's appointments file may not say which appointments were cancelled. Before importing, remove any cancelled ones you don't want in your diary (or mark them in a Status column with “Cancelled”).
Times are read in your business's time zone. Imported appointments don't send booking confirmations, and email reminders are off unless you tick “Send the usual email reminders”. Overlapping appointments for the same practitioner are listed as Skipped.

Made a mistake? Undo your latest import from Past imports in Move clients over. Appointments you’ve changed since (moved, marked, invoiced or noted) are kept.

4. Invite your patients (optional)

If you want patients to use the app for exercises, booking or messages, copy the invite links shown after the patient import and send them yourself. Each link works for 14 days; you can make a new one from the patient’s record.

Tip: keep your Zanda account until you’ve checked your diary and records in AbanteOS, and stop online booking in Zanda so nobody books into the old diary.

What doesn’t carry over

Client notes, forms and communication (in the same ZIP as CSV files), and uploaded client files (Tools › Data Export › Uploaded Client Files, one folder per client). We don't import these; keep them as your record.
Invoices, payments, session packs, insurance and Medicare or DVA claims.
Referrers, third parties and client contacts (emergency or related people).
Addresses and sex. Ask patients to confirm what you need again.
Passwords. Patients who use the app create a new AbanteOS account from your invite link.
Online booking links. Share your AbanteOS booking page with patients once your appointment types are set up.

Sources

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